Return Policy

Our Commitment

We strive to ensure your complete satisfaction with every bouquet order. If you're not happy with your purchase, we're here to help make it right.

Return Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

• Contact us within 48 hours of delivery
• The bouquet must be in its original condition
• Provide proof of purchase (order number or receipt)
• Items must not have been damaged due to customer mishandling

Damaged or Incorrect Items

If your bouquet arrives damaged or is not what you ordered:

• Contact us immediately (within 24 hours preferred)
• Provide photos of the damaged or incorrect item
• We will arrange for a replacement or full refund
• You may keep the original item while we process your claim

Refund Process

Once your return is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive an email confirmation when the refund is processed
• Shipping costs are non-refundable unless the error was ours

Exchanges

We offer exchanges for items of equal or greater value. If you wish to exchange your bouquet:

• Contact us within 48 hours of delivery
• Specify the desired replacement
• Price differences will be charged or refunded accordingly

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized bouquets (unless damaged or incorrect)
• Items returned after 48 hours
• Items damaged due to customer negligence
• Gift cards and promotional items

How to Initiate a Return

To start a return or exchange:

1. Contact us via email or phone with your order number
2. Describe the issue or reason for return
3. Provide photos if applicable
4. Our customer service team will guide you through the process

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: info@glaxphod.world
Phone: (201) 869-6287
Address: 53 W 19th St, New York, NY 10017, USA